Terms And Conditions

These conditions govern all bookings made with Holly Blue Stays (“Holly Blue

Stays” “us “we”). You (“you“ “the booker“ and all members of your party

collectively called “the guests“) accept these conditions yourself and on behalf of

all members of your party whether you are booking as a guest or on behalf of

others.

In respect of all bookings relating to property not operated by us, we act as an

introductory agent on behalf of our preferred suppliers. Your contract for such

bookings will be with the actual preferred supplier. All such bookings will be also

subject to the relevant preferred supplier’s conditions. You will be notified at the

time of booking if further preferred supplier conditions also apply.

Any property occupied is strictly on the basis that the accommodation is for short

term use only and not any individual’s principle place of residence, and that no

right to remain in the property after the end of the period booked exists for the

person or persons who occupy the property.

All persons will vacate the property at the conclusion of the period of the booking.

This booking/agreement is made on the basis that the property is to be occupied

by you and any other occupiers (the guest(s)) for a holiday (short stay) as

mentioned in the [Housing Act 1988 Schedule 1 paragraph and you therefore

acknowledge that this booking/agreement shall not confer on the you or any other

occupiers (the guest(s)) any security of tenure within the terms of that Act.

PLEASE NOTE THAT THESE CONDITIONS CONSTITUTE AN EXCLUDED

AGREEMENT UNDER S. 3A (7) (A) OF THE PROTECTION FROM EVICTION

ACT 1977 (AS AMENDED) AND CANNOT BE CONSTRUED AS AN ASSURED

TENANCY UNDER THE HOUSING ACT 1988 (AS AMENDED).

1.1 Your Booking 

· Any booking, howsoever made, will only come into existence when payment

has been made in full and your confirmation has been dispatched by us.

· Restrictions may apply in certain locations including, but not limited to,

minimum night stay and age restrictions; you will be advised of these at the

time of booking where applicable. We reserve the right to refuse any booking

at any time.

· All guest names and contact telephone numbers are required at the time of

booking including, for names, whether they are adults or minors.

· As soon as your confirmation and invoice are received, please check the

details carefully. If anything is not correct you should tell us immediately.

However, we regret we cannot accept any liability if we are not notified of any

inaccuracy in the documentation. If there is an error in the confirmation or

invoice, we reserve the right to correct it as soon as we become aware of it

and will do so within 7 days of issue of the confirmation or invoice or, if your

arrival date is within 7 days of booking, no later than 24 hours before your

arrival date.

2.1 Payment

Payment in full is required at the time of booking unless otherwise agreed. If

payment does not reach us at the required time we reserve the right to suspend

or cancel any booking made. Any late payments will result in interest being

charged at 4% above Bank of England base rate for the period concerned.

Payment should be made in Pounds Sterling by:

· Credit or Debit card. Card details must match the name provided on the

booking. We may pass your debit/credit card details to a third party to process

any payments.

· Bank Transfer: (bank details are available on request).

2.2 Security Deposit

A Security Deposit to cover “additional charges “ ( see cl.12), including

breakages, damages, extra cleaning and further accommodation charges

incurred during your stay, may be taken and you will be advised whether this is

payable at the time of booking or on arrival at the property. The card details taken

at point of booking will be held by the property provider and used to reclaim any

damages incurred during the stay. In the event of damages occurring, the guest

will be presented with the relevant evidence of said damage(s) and will have a 48

hour right to reply. If no reply is forthcoming from the guest during this period, the

property provider will assume the guest accepts liability and relevant charges will

be applied.

2.3 Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of booking and/or upon

arrival at the property to cover “additional charges “(see cl.12.). These may be

payable direct to the preferred supplier in some instances.

These charges will be deducted from any security deposit held or from a

debit/credit card supplied and any balance on the security deposit will be

refunded. A written statement of the “additional charges” will be sent to you. In

the event that payment under a debit/credit card is declined, or no card details

are provided, we reserve the right to invoice the booker or guest direct for these

charges.

3.1 Pricing

The rates we advertise are to the best of our knowledge correct at the date of

publication but we reserve the right to change any rates from time to time. Prior to

the booking being confirmed rates quoted are based on the rates prevailing at the

time but are subject to change. Once a booking has been confirmed we will not

change the rate quoted unless you amend the booking or our cost of supplying

the accommodation changes as a result of tax changes or currency fluctuations

beyond our control. VAT is charged at the rate in force at the time of booking.

4.1 Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing

directly to us. (Accordingly, if your booking is not changed, extended or cancelled

through us you will be liable to pay us the full amount of the booking.)

4.2 Changes

If you wish to change any detail of your confirmed booking we will do our best to

make the change subject to an administration fee of £25 plus VAT per booking

which will be payable to us once any change has been made together with any

other resulting costs which may result in an increase or decrease in rate

depending on the date and length of stay.

All changes of date are subject to availability. Should any change be rejected, the

original booking will be re-instated. Name changes or child age changes will not

incur any charges or administration fee.

4.3 Extensions

If you wish to extend a stay please give us as much notice as possible in order to

facilitate your request. All extensions are subject to availability and rate change.

Where notice to extend a stay has been given, we reserve the right to take all

additional payments and charges from any credit/debit card used to make the

original booking, or an invoice for the extended period will be sent to your billing

address and payment must be made by return.

4.4 Cancellation

Our cancellation policy is set out below; however, where we act as agent for a

preferred supplier their cancellation policy may differ from our own. The specific

cancellation policy should be requested at the time of booking and will be stated

on the confirmation:

· Holly Blue Stays reserves the right to treat an early departure or reduction in the

number of nights booked as a cancellation and property may be re- let and

cancellation charges will apply.

· Non-arrivals will be treated as a cancellation and you will not be entitled to any

refunds.

At the time of booking we reserve the right to request a 20% deposit to reserve

your booking in advance. In all cases this deposit is non-refundable in the event

of cancellation.

4.5 Notice Period

Cancellation charges relate to the date prior to arrival when we are notified of the

cancellation and will determine the cancellation charges incurred according to the

scale below.

These notice periods also apply to early departure or reduction in the number of

minimum night’s stay.

LENGTH OF STAY NOTICE PERIOD CANCELLATION CHARGE

1 – 6 nights 14 days prior to arrival date No refund

7 + nights 14 days prior to arrival date

Minimum 14 nights’ accommodation

Where a booking of more than 28 nights has been made and long term rates

agreed, should the booking be shortened from the original dates agreed at any

time, Holly Blue Stays reserves the right to amend this rate. In addition to this,

where bookings are made for a period exceeding 28 nights but cancelled prior to

check in at any point, Holly Blue Stays reserves the right to charge the 14 night

cancellation period to cover declined business and associated costs.

5.1 Changes by Us

We do not expect to have to make any changes to your booking however

occasionally bookings have to be changed or cancelled or errors in information or

other details corrected and we reserve the right to do so. If this does happen, we

will contact you by telephone or email where reasonably possible. If a change

has to be made or your booking has to be cancelled we will, if possible, offer you

an alternative property of similar type and standard in a similar location for the

same period. If the alternative property is advertised at a lower price, you will

receive a refund of the price difference. However if the alternative property is at a

higher price the new price will be payable. If you do not wish to accept a change

or any alternative property offered or we cannot offer you a suitable alternative

property, you may be entitled to cancel your booking and receive a refund unless

this is the result of an event beyond our control – see below. You should tell us

as soon as possible whether you wish to accept any change or alternative

property offered or alternatively if you want a refund.

Events beyond our Control include but are not limited to the following: act of God,

outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act

of any government or authority (including but not limited to refusal or revocation

of any licence or consent), fire, flood, lightning, explosion, fog or bad weather,

epidemic, interruption or failure of a utility service (including but not limited to

electricity, gas, water or telecommunications), renovations and building work

undertaken at the property or in the local area, strikes, lockouts or boycotts,

embargo, blockade.

6.1 Insurance

We are not responsible for the theft and/or damage of your personal belongings

during your stay in any property booked. Therefore you are advised to ensure

you have appropriate insurances in place. In addition you are advised to ensure

you have appropriate travel insurance to cover cancellation and medical

expenses.

7.1 Website

Reasonable care has been taken to ensure that the content of our website

(and/or other means of promotion or advertising) is correct but it is subject to

amendment at any time without notice. All content on our website (and/or other

means of promotion or advertising) is published in good faith but you

acknowledge that we cannot check the accuracy of all information provided by

our preferred suppliers for whom we act as agent. Given the above factors, we do

not warrant that any of the content on our website (and/or other means of

promotion or advertising) accurately or completely describes any of the

properties. Our website may link to other websites and we are not responsible for

the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a

general representation of the accommodation shown. Actual property size,

design, fixtures, furnishings and facilities may vary.

8.1 Liability

We are responsible for our own operated property, subject to these conditions.

We act as agent for our preferred suppliers and, other than our general

management and booking obligations detailed in these conditions, we shall not

be liable to any party for any amounts in relation to any acts or omissions under

or in relation to that contract with the relevant preferred supplier.

All warranties, conditions and other terms implied by statute or common law or

otherwise are, to the fullest extent permitted by law, excluded from any contract

with us and these conditions shall apply in their place.

However, nothing in these terms and conditions shall affect your statutory rights if

you are a consumer. Nothing in these terms and conditions limits or excludes our

liability for death or personal injury resulting from negligence; or for any damage

or liability incurred by you as a result of fraud or fraudulent misrepresentation by

us, or any liability that cannot by law be excluded.

Subject to the paragraph above, we shall not be liable for any loss of profits, loss

of business, depletion of goodwill and/or similar losses, loss of anticipated

savings, loss of goods, loss of contract, loss of use, loss of corruption of data or

information, or any special, indirect, consequential or pure economic loss, costs,

damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that

business shall indemnify us against all liabilities, costs, expenses, damages and

losses (including any direct or indirect consequential losses, loss of profit, loss of

reputation and all interest, penalties and legal and other reasonable professional

costs and expenses) suffered or incurred by us arising out of or in connection

with your, or your business’s, breach or negligent performance or non-

performance of these terms and conditions. If you are booking for, as, or on

behalf of a business or business employee, our total liability in contract, tort

(including negligence or breach of statutory duty), misrepresentation, restitution

or otherwise arising in connection with the performance or contemplated

performance of your booking shall be limited to the fees paid to us under your

booking.

9.1 Your Accommodation

All property are occupied as serviced property and are only to be used as

temporary or holiday accommodation for you, or your organisation. They are not

for use as the principal, additional home or residence of guests; you will not be

entitled to a tenancy or an assured shorthold or assured tenancy. No relationship

of landlord and tenant is created and no statutory security of tenure exists now or

when the period of occupation ends. If you or any member of your party fails to

vacate at the end of the period you will be charged the appropriate

accommodation charges for the continued period of occupation. No persons

other than the guests have the right to use the property.

These conditions constitute an excluded agreement under S(3A)(7)(a)of the

Protection from Eviction Act 1977 (as amended) and cannot be construed as an

assured tenancy under the Housing Act 1988 (as amended).

We cannot guarantee an exact property number prior to arrival.

The maximum guests in a property is determined by the number of beds in the

property. If the maximum number is exceeded then we, or the preferred supplier,

may refuse access to the accommodation.

9.2 Arriving and Departing.

The property is available from 3pm on the day of arrival to 10am on the day of

departure. Early arrival or late departure may be available for an additional

charge but cannot be guaranteed unless booked from the night before arrival or

for the night after departure.

9.3 Access to Your Property

Key collection details will be provided to you (via your booker where applicable)

prior to arrival. It is essential that you have this information with you on arrival

and, where notified, contact us in advance to confirm the arrival procedure.

9.4 Departure

The procedure for departure will be confirmed on arrival.

10.1 Facilities and Services

The following information applies to Holly Blue Stays operated property but will

vary at preferred supplier property. Further information is available on our

website, or on arrival.

· Cleaning: Your property is cleaned at least fortnightly. The day your cleaning is

scheduled will be advised on arrival. Fortnightly housekeeping includes

linen/towel change and general cleaning. We reserve the right to clean before the

end of the fortnight, to fit in with the cleaner’s schedule.

· Maintenance: Where essential we will try to give you 24hours notice except in

the event of an emergency when we require immediate access.

· Broadband: Where broadband is available in our property. While we will make

every effort to ensure the service is available at all times, we are unable to

guarantee any internet or broadband connection and where a fault is deemed to

be associated with the users’ hardware or software no support will be available.

We are not responsible for loss or damage to guests’ computers or software at

any property or while connected to a network service. Guests must not use the

broadband connection at the property for illegal or immoral purposes and we

reserve the right to pass on any records to the authorities if required.

· Security: Guests will be provided with a set of keys/fobs/access card to access

the property. It is your responsibility to ensure you are in possession of these at

all times and that they are returned at the end of your stay. An additional charge

will be made for replacements and if we are required to provide access due to

lost or forgotten keys.

· Interruption to services: We will make every effort to ensure that guests enjoy a

peaceful stay, however, cannot guarantee or be held responsible for any failure

or interruption of, services to the property or the building, including electricity, air

conditioning, water or any damage to telephone, broadband, internet and other

communications, including disruption or noise caused as a result of repair works

being carried in the vicinity of the property.

· Management Services: Our Management team is available to ensure your stay

is as comfortable and enjoyable as possible. Contact details and working hours

are made available on arrival.

11.1 Guest Responsibility.

Guests are expected to comply with any regulations for use of the property.

These are available on arrival usually in the guest information folder or digital

equivalent. If any guest breaches any of these conditions or the regulations, we

reserve the right to request a guest vacate immediately without refund. 

· Smoking: Smoking is not permitted in the premises (see clause 12.1 below).

· Pets: Pets are allowed in the property subject to the guest adding the pet at the

time of the booking. Pets are subject to an additional nightly rate as advertised.

Guests are expected to prevent them from going onto the beds and furniture and

to clean up after them. An additional fee may be charged for any additional

cleaning as a result of the pet’s presence or for any damaged caused.

· Nuisance: Guests are required to behave in a responsible manner, respect the

property, neighbours and keep noise to a minimum between the hours of 10pm

and 7am. Guests are not permitted to use the property for any illegal or immoral

purposes. An additional charge will be made if the management team is called

out in response to a nuisance complaint.

· Age Restrictions: Non-corporate bookings will not be accepted from any paying

guests under the age of 21. Proof of identification and date of birth may be

requested on arrival and if not presented on request, we reserve the right to

cancel the booking.

· Visitors: Guests are responsible for their visitors. Non residents will not be

allowed access to the property after 10pm and we operate a strict no party policy.

· Damage: Guests are required to keep the property, furniture, fittings and effects

in the same condition as on arrival. Inventories and condition reports can be

provided at the start and end of the stay, if required, at an additional cost. You

are required to notify us of any damage, loss or broken items or matters requiring

general maintenance. Any damage to the property will be charged in full. In the

event that these are discovered after departure we will notify you or the booker

within 7 days of departure with full details and where possible photographic

evidence.

· Cleanliness: We expect the property to be left in a reasonable state of

cleanliness and order on departure. An additional charge will be made for extra

cleaning or specialist cleaning to return the property to a fit state for occupation.

Additional charges may include compensation for loss of revenue in addition to

cleaning and repairs.

· Lost Property: All your possessions should be removed from the property on the

date of departure. We will use reasonable endeavours to retain any lost items for

up to 3 months after your departure date.

12.1 Additional Charges. As a guide additional charges include, but is not

limited to the following:

· Breakages, loss or damage to the property or any of its contents

· Cleaning, specialist treatment charges where more than routine cleaning is

required or smoking has occurred.

· Call out charge for locked out guests

· Other services e.g. dry cleaning, laundry, extra cleaning are available on

request

VAT and local taxes are payable on all additional charges and where the level of

the additional charges is not specified in these conditions, we will charge you the

actual cost together with any administration costs. Prices for additional charges

may change at any time. For payment of additional charges see clause 2.3

above.

13.1 Health and Safety.

We take the health and safety of all our guests seriously. On arrival you should

familiarise yourself with the layout of the property and the health and safety

procedures as detailed therein.

14.1. Quality and Feedback

We are committed to providing quality accommodation and conduct regular

audits to ensure that high standards are maintained at the property. Many of the

properties are also independently assessed and details of the star ratings

awarded can be found on our website. We also welcome feedback from our

guests and ask them to complete a guest satisfaction survey on departure. We

value this feedback which provides us with useful information on how we can

improve our services further.

15.1. Complaints

In the unlikely event that you are dissatisfied with any aspect of your

accommodation please notify us as soon as possible in the first instance. If you

do not give us the opportunity to resolve a problem during your stay, this may

affect the final outcome of any complaint received. We aim to deliver the best

possible customer service, but in the unlikely event that you are dissatisfied with

our service, please contact us by email hello@hollybluestays.co.uk .

16.1 Privacy

We may use your contact details to keep you informed about our services and

including special offers that we think may be of interest to you. If you do not want

us to use your contact information please let us know by email to

hello@hollybluestays.co.uk . All information collected or properly obtained during

the booking process will be processed in accordance with our Privacy Policy

which, with our site terms, is incorporated into these conditions. Telephone calls

may be monitored and /or recorded as a security measure, to help us to train our

staff and improve our service to you.

17.1 General

We reserve the right to change these conditions from time to time. If guests are in

breach of any of these conditions, we reserve the right to request that guests

vacate their property immediately. These conditions shall be governed by and

construed in accordance with the laws of England and the Courts of England

shall have exclusive jurisdiction in relation to any claim, dispute or difference

concerning these conditions and any matter arising from them.